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Pixel 4 and 4 XL problems and how to fix them
June 21, 2025
TheGoogle Pixel 4 and 4 XLare excellentphones, particularly if you’re intosmartphone photography. Unfortunately, they also have their fair share of problems that need to be addressed. Running into problems with your new device? Here’s a roundup of some common Google Pixel 4 and 4 XL problems and their fixes!
Editor’s note:We will continue to update this list of common problems Pixel 4 and 4 XL owners face. Keep in mind that not every device will have these issues. In fact, it is more than likely that you won’t come across these problems at all.
1. “OK Google” not working
Many face an issue where the “OK Google” command doesn’t work when the phone’s screen is off. Users have to either wake or unlock the phone first before the Google Assistant launches as expected.
Potential solutions:
2. Wired headphones not working with the phone
Some users are having trouble using wired headphones with the Pixel 4 and Pixel 4 XL. The phone doesn’t recognize the connected device and continues to play music through its speakers.
3. Face Unlock suddenly stopped working
Since the Pixel 4 and 4 XL don’t come with a fingerprint scanner, the only way to unlock the phone is by using Face Unlock. Unfortunately, quite a few people have reported that the feature suddenly stopped working for them.
4. Problems where the only option is to wait for a software update
There are some issues that don’t have a workaround just yet. However, a lot of them are software problems that will likely be fixed with an upcoming update.
5. Problems where the only option is to get a replacement
If you run into any hardware issues, the only option available is to pick up a replacement.
6. Guide — How to switch between single SIM and “SIM + eSIM” modes
The Pixel 4 and 4 XL comes with dual SIM support (dual SIM dual standby) in the form of an eSIM and physical SIM. To enable or disable dual SIM mode, dial ##4636##. Scroll down and toggle on or off the “enable DSDS” option.
7. Guide — How to factory reset the Pixel 4 and 4 XL
Resetting the phone to factory settings is often a last-ditch solution to fix some problems that users come across on their phones. However, don’t forget to back up important data, files, and media because this process will erase everything.
Reset with the phone on
Reset with the phone off or if it’s unresponsive
These are the biggest Pixel 4-related issues we’ve come across, but we might have missed a few. If you’re a Pixel 4 owner and are experiencing problems with the device, feel free to share your story in the comments below.
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