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6 problems with the Moto X Play and how to fix them
August 01, 2025
Along with their latest flagship offering, Motorola also launched a more affordable mid-range device, called the Moto X Play. While the competition at this price range is quite intense, the Moto X Play has its advantages over its competitors courtesy of a great camera, which has been retained from its flagship counterpart, along with the availability of Moto Maker, giving users a lot of customization options to really make the device their own. With its more accessible size and near stock software experience, the Moto X Play is certainly a great choice for those not looking to spend a whole lot on their next smartphone.
You might like:Best Moto X Play Cases
That said, like every other smartphone and tablet out there, the Moto X Play is not without its issues. Which is why, we’ve rounded up some of the common problems that Moto X Play owners have faced, and offer potential solutions on how to fix them.
Disclaimer: Not every Moto X Play owner will face these issues, and it is actually more than likely that you won’t come across any of the problems listed below.
Problem #1 – “Okay Google” command not working
When trying to set up the “okay Google” command, that can be used from any screen, users have found that the device is unable to register a voice, with a pop up message stating “Can’t use the microphone. Restart your device.” Restarting the phone does not help solve the issue.
Potential solutions:
Problem #2 – Recent Apps screen stuck in the landscape orientation
A few users have found their Recent Apps screen to be stuck in the landscape orientation, even while screen rotation works in every other situation. A reboot fixes this issue, but only temporarily.
Problem #3 – Device stops charging for certain periods of time while the phone is plugged in, or is charging slowly
Some users have found the device to be charging slowly. Others have found that the phone stays stuck at a certain battery level for a long time, even while it is plugged in to the charger.
Problem #4 – Performance and overheating issues
Users have found significant stutter and lag with the Moto X Play, despite its near stock software experience, and some have also found the phone to get uncomfortably warm, even while not performing any processor-intensive tasks.
Problem #5 – Connectivity issues
As is the case with any new device, there is a chance that you might face issues with connecting to Wi-Fi and Bluetooth.
Wi-Fi issues
Bluetooth issues
Problem #6 – Device does not read microSD card
Some users have found that the device unable to read a microSD card.
Guides – Hard Reset, wipe cache partition, boot into Safe Mode
Hard Reset
Wipe cache partition
Boot into Safe Mode
This concludes our roundup of some of the most frequent problems faced by Moto X Style (Pure Edition) owners, and what they can do about them. If you ran in any of these problems and you found alternative solutions, let us know and we’ll revisit the issue. For more Moto X Play discussions, or if you have any questions,check out our official forums!
SEE ALSO:Moto X Play review
If you’re still unsure if you want to get the Moto X Play, don’t let this list of issues faze you. These problems are generally manageable, and in the case of any software bugs, will be fixed with future software updates. For what its worth, you risk running into problems like this with most devices, and the Moto X Play remains a fantastic choice at this price point.
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